Privacy Policy   

Welcome to Yalla Drive FZ L.L.C  ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This policy applies only to activities yalladrive.so engages in on its website and does not apply to Yalla Drive FZ L.L.C  activities that are "offline" or unrelated to the website.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using the Services, you confirm and agree that all information you submit through the Services or otherwise to Yalla Drive FZ L.L.C. may be used by us in compliance with UAE law, this Privacy Policy, and our Terms and Conditions.

1.Information We Collect  

Yalla Drive FZ L.L.C  or on behalf of us, we may collect and process the following types of information.

a. Personal Information:  

• Identity Data: Includes full name, date of birth, gender, and national ID or passport information.
• Contact Data: Includes email address, phone number, and residential address. We’ll ask you for this permission to access your contacts for certain features.
• Payment Data: Includes credit card details, bank account information, and transaction history. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• Driver Information: Includes driver’s license details, driving history, and vehicle information.
• User Profile: Includes all details used to enroll to the services.

b. Technical Data: 

• Device Information: Includes IP address, browser type, operating system, and device identifiers.
• Usage Data: Includes details about your interactions with our website/application, including access times, pages viewed, and links clicked.

c. Location Data:   

• Geolocation Information: Real-time location data collected via GPS, Wi-Fi, and cellular networks when using our app.

2.How We Use Your Information  

We may use the information we collect for the following purposes:

• To Provide Services: Facilitate the matching of drivers with users, internal operations and administration, process bookings, and manage driver and user accounts.
• To Improve Services: Analyze usage trends, personalize user experience, and improve website functionality.
• To Process Payments: Manage billing, process payments, and prevent fraudulent transactions.
• To Communicate with You: Send service updates, promotional materials, and respond to inquiries.
• For Legal Compliance: Comply with applicable UAE laws and regulations, including data protection and consumer protection laws.
• Third Party: With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.

3.How We Share Your Information   

We may share your information in the following circumstances:

• With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and customer support.
• With Law Enforcement: We may disclose your information to law enforcement agencies or regulators if required by law or to protect our rights, property, or safety.
• With Business Partners: We may share anonymized and aggregated data with business partners for marketing, research, or similar purposes.
• Other Entities: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the relevant entities involved in the transaction.

4.Data Security   

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include data encryption, secure servers, and access controls.

5.Data Retention   

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, we will securely delete or anonymize your data.

6.Your Rights  

You have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request the correction of inaccurate or incomplete data.
• Deletion: You have the right to request the deletion of your personal data, subject to certain legal conditions.
• Objection: You have the right to object to the processing of your data in certain circumstances.
• Portability: You have the right to request the transfer of your data to another organization in a structured, commonly used format.

7.Cookies and Tracking Technologies  

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

8.International Data Transfers   

If we transfer your data outside the UAE, we will ensure it is protected by appropriate safeguards in accordance with UAE data protection laws.

You agree that we have the right to transfer Personal Information out of the UAE and back to the UAE. Some of the countries to which Personal Information is transferred may have less protective data protection laws than the UAE. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. 

9.Minors   

yalladrive.co does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the yalladrive.co services, and yalladrive.co requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, yalladrive.co does not knowingly distribute personal information regarding minors under the age of 18.

10.Changes to this Privacy Policy   

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date at the top. Your continued use of our services after such changes indicates your acceptance of the revised Privacy Policy.

11. Information We Collect from Other Sources      

In addition to the information you provide directly on our platform, we may obtain information about you from other sources, including:

• Publicly Available Databases: We may collect your information from publicly available sources.
• Social Media Platforms: If you interact with us through social media platforms, we may collect information from your social media profile, such as your name, contact information, and any other information you have made publicly available.
• Third-Party Service Providers: We may receive information about you from third-party service providers who assist us in verifying your identity, feedbacks, claims and disputes, business partners, and providing other necessary services to ensure the safety and reliability of our platform.
• Partners and Affiliates: We may collect information from our business partners and affiliates, including driver agencies, fleet management companies, or other related entities that assist in the operation of our services.
• Marketing Partners: We may receive information from marketing partners that provide us with data to enhance our marketing strategies and target our services more effectively.

12.Use of Information Collected from Other Sources    

We may use the information collected from other sources for the following purposes:

• Verification: To verify your identity.
• Service Enhancement: To enhance your experience on our platform by integrating additional data that helps us provide more personalized and efficient services.
• Marketing and Promotions: To tailor marketing and promotional content to your preferences, based on your interactions with other platforms.
• Legal Compliance: To comply with legal obligations, court orders, or government regulations as required under UAE law.
• Third Party: With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.

13.Device Permissions   

When you download and use our driver hire app, certain permissions are required to ensure the app functions correctly and provides you with the best possible experience. Below is an overview of the key device permissions we request:

a. Location Services:

• Purpose: To provide accurate location-based services, such as matching you with nearby drivers, enabling navigation, and calculating estimated arrival times.
• Access Level: While using the app.
• Note: Your location data is critical for real-time tracking and optimizing your service experience.

b. Camera:

• Purpose: To allow you to take and upload photos for profile verification, document submissions, or vehicle inspections.
• Access Level: When accessing the camera feature within the app.
• Note: The app will not access your camera without your explicit permission.

c. Photos and Media:

• Purpose: To enable you to upload images or documents from your device for identity verification, vehicle registration, or other necessary processes.
• Access Level: When you choose to upload a photo or file.
• Note: The app only accesses media files when you initiate an upload.

d. Microphone:

• Purpose: To allow for voice communication between drivers and users within the app, as well as for voice search features.
• Access Level: When using the voice communication or search features.
• Note: The microphone is only activated during the use of relevant features.

e. Contacts:

• Purpose: To allow you to easily share your trip details with contacts or invite friends to use the app.
• Access Level: When you choose to share content.
• Note: The app does not access your contact list without your permission.

f. Notifications:

• Purpose: To send you real-time alerts and updates about your ride status, promotions, and other important information.
• Access Level: Enabled by default, with the option to manage preferences in your device settings.
• Note: You can customize the types of notifications you receive at any time.

g. Phone State:

• Purpose: To detect and manage calls, ensuring that your experience is not interrupted during important app activities, such as during a ride or while navigating.
• Access Level: Continuous, for seamless call management.
• Note: This permission helps manage in-app calls without disrupting your service.

14.Marketing opt-out   

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

15.Contact Us      

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at: contact@gmail.com

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